Delivery across Slovenia is performed for us by the company DHL. All shipments are insured and in case of damage to the shipment, we will replace it with a new one or refund your money.
From the completion of the purchase, the shipment will be shipped within three working days at the latest.
Postage is charged according to the DHL price list.
Shipments are delivered between 8.00 am and 4.00 pm.
In case you are not available at the time of delivery, you will be visited again or you will be notified of the arrival of the shipment.
The price list of postage is calculated according to the weight of the shipment:
You can check the price list on the DHL website.
If the addressee is not available at the time of the attempted delivery, he shall be given written notice of the time and place of receipt of the consignment.
The carrier – DHL is responsible for the loss or damage of the shipment. In case of damage or loss of the shipment, the bidder will send a new one immediately after the notification. The buyer must notify the carrier or provider of the damage or loss of the shipment.
DHL is the contractual partner for the delivery of shipments, but the provider reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.
RIGHT TO WITHDRAW FROM PURCHASE, RETURN OF GOODS
The buyer has the right to notify the provider (to the contact e-mail address firstname.lastname@example.org) within 14 days of receiving the goods that he is withdrawing from the contract, without having to state the reason for his decision. The only cost borne by the buyer in connection with the withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase).
The goods received must be returned undamaged and in the same quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the consumer being at fault.
Refunds will be made as soon as possible and no later than 30 days after receipt of the notice of withdrawal. The refund of the purchase price is transferred to the transaction (personal) account of the buyer, which is communicated in the notification of the return of goods.
The return of the received goods to the bidder within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
The goods are returned to the bidder at BEWINES, spletna trgovina, d.o.o., Dolenjska cesta 83, Ljubljana, 1000 Ljubljana, Slovenia
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.
Credit card authorizations are made in real time with immediate verification of data at banks.
Card information is not recorded on the provider’s server.
SECURITY OF PERSONAL DATA
The provider undertakes to permanently protect all personal data. These will be used exclusively for managing invoices, offers and other necessary documentation.
COMPLAINTS AND DISPUTES
The bidder is obliged to establish an effective system for handling complaints. The bidder will endeavor to deal with the complaint as soon as possible and inform the buyer.
It will also work to resolve any disputes amicably.
The sale of alcoholic beverages to minors is prohibited. Therefore, the buyer must be of legal age at the time of placing the order. Otherwise, the bidder immediately withdraws from the contract. By agreeing to the general terms and conditions, you confirm that you are over 18 years of age.
The Ministry of Health warns; excessive alcohol consumption is detrimental to health.